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Welcome to My North West Leicestershire Account

My Account allows you to request and pay for services, find out information such as when your bin will be emptied and report issues at any time.

Self Service

Manage your account

  • Change your contact details
  • See your request history
  • Look after your Council Tax, Housing Benefits and Business Rates


  • Tell us about environmental issues like fly tipping and dog fouling
  • Let us know about a missed bin collection
  • Make a compliment, comment or complaint

Request Council services

  • Ask us for a new bin
  • Order new bins for your home
  • Request advice on pest problems

Live outside the District?

If you live outside of the District you can still register for My Account, however some features may not be available.